From the release last August announcing the first wave of Mettyness: To improve sightlines in the Promenade Level, the Mets are lowering the LED ribbon boards hanging on its fa�ade by approximately one foot. The first phase of work on the boards on the Left Field Landing has been completed. In addition, the metal edging on the glass railings at the bottom of the stairs and aisles throughout the ballpark are in the process of being removed. "In our ongoing effort to serve our fans, we proactively sought their feedback - through direct dialogue and e-mail, and via online and in-person research," said Dave Howard, Executive Vice President, Business Operations, New York Mets. "These new enhancements are a direct result of that communication and are designed to make the Citi Field experience even more exceptional." The Mets also have begun installing photographic imagery of famous Mets and historic moments in team history on the Field and Promenade Levels to complement the banners on the exterior of the ballpark. The team championship banners are also on display on the Left Field wall. It did take a lot of fan feedback to get the Mets to move on items that the club ignored in opening Citi Field; crediting it makes the organization seem like responsive (or "proactive") heroes. They were so hard into "not a bad seat in the house" evangelizing that they ran into their own sightline problems: they couldn't see that everybody couldn't see everything from everywhere. In all their anticipatory interviews, including the three SNY "isn't this great?" preview shows, there was no explicit acknowledgment that more was coming, no "and if you like this, you're gonna love the Hall of Fame and Museum, scheduled for Opening Day 2010." While I'd expect them to hype what they have and not emphasize a lick of the negative (like the lousy views from left field to which they had to attempt to fix four months later), it wouldn't have been out of line to tell us Even More Great Things Are On The Way. But they didn't. It just wasn't important to them at least as far as what they were projecting. I sincerely believe the Mets were so worried about putting across the idea that Citi Field was a break from the Met past (Shea, essentially) that it didn't occur to them that the Met past was important to their customers. But y'know what? They did get a clue, however they got it, and Citi Field, judging by the photos to which JCL directed us, appears to be better off for it, which means we'll enjoy it more, and everybody wins (or wins as much as they can with Beltran and Reyes on the shelf). So thank you to the Mets fans -- and Mets customers -- who got the Mets' attention. And thanks to the Mets for listening, processing and acting, which strikes me as kind of a strange sentiment given that we're the customers and they should be thanking us. Alas, this is not a normal business relationship we have with them. The only alternative we have to not going to their games is, well, not going to their games -- and we don't want to do that. There is no other team across the street where we could take our commerce (technically there is, but you know what I mean). We want to love everything about them and it pains us when we honestly don't.